Simple & Straightforward
Processes
Shipping & Returns
Shipping & Returns
Contact Details
Complete 3D,
14 Lombard Road,
Merton,
London,
SW19 3TZ,
United Kingdom
Please call Complete 3D on 020 8543 9223 or email on info@complete3d.co.uk
Please quote your order number and state clearly any discrepancies in your order or any delivery breakages and we will contact you with a returns number and details. We currently only deliver to customers in the United Kingdom and always use reliable courier services.
Orders received before 1.00pm (Monday – Friday) will be despatched same day for Next Day Delivery (Working Days Only).
There are many reasons why items ordered may need to be returned to Complete 3D, the most common reasons are covered below. Any other instances that not stated, will be subject to negotiaitions between Complete 3D and the customer.
14 Lombard Road,
Merton,
London,
SW19 3TZ,
United Kingdom
Please call Complete 3D on 020 8543 9223 or email on info@complete3d.co.uk
Please quote your order number and state clearly any discrepancies in your order or any delivery breakages and we will contact you with a returns number and details. We currently only deliver to customers in the United Kingdom and always use reliable courier services.
Orders received before 1.00pm (Monday – Friday) will be despatched same day for Next Day Delivery (Working Days Only).
There are many reasons why items ordered may need to be returned to Complete 3D, the most common reasons are covered below. Any other instances that not stated, will be subject to negotiaitions between Complete 3D and the customer.
You have received incorrect goods. (e.g. not the items that were ordered)
We will take full responsibilty and will collect the incorrect items from an address specified by the customer, replacements will be shipped the same day. Complete 3D will cover the cost of both the collection and the re-delivery of the replacements.
You have ordered the wrong goods
Complete 3D cannot be held responsible for any mistakes made by the customer when ordering Items through our website. The goods received must be sent back at the customers own expense. Replacements will be issued upon receipt of the returned items. The customer will be liable to cover any cost incurred for the re-shipping of replacement goods. The customer will also be liable for any broken / lost / stolen items when in transit back to Complete 3D.
Ordered goods no longer needed or required
Complete 3D will take back the goods – any further shipping charges will be paid for by the customer. If Complete 3D are required to collect unwanted goods, the collection charge will be paid for by the customer. Original shipping charges cannot be refunded. Complete 3D reserve the right to certain stipulations regarding products being returned:
i) All items must be returned in a re-sellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
ii) Complete 3D can only accept the return of unused / unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.
i) All items must be returned in a re-sellable condition. Any items returned that are found to be damaged in any way, cannot be replaced or refunded under any circumstances
ii) Complete 3D can only accept the return of unused / unopened items. Any items returned that have been used, opened or tampered with in any way cannot be replaced or refunded.
Breakages
Complete 3D will attempt to refund or replace any items delivered damaged, subject to the following terms:
All Items Received Must Be Checked Upon Delivery
If you suspect breakages within your shipment, you MUST sign for the delivery as Damaged.
If you DO NOT sign for the delivery as damaged, and breakages are discovered upon closer inspection, you MUST report the exact amount of damages to us before the end of business on the day that the delivery takes place. Call us on: 020 8543 9223 or email us on info@complete3d.co.uk
PLEASE NOTE: Any broken items reported after the day of delivery CANNOT be replaced or refunded. – If you DO sign for the delivery as damaged, you MUST report the exact amount of damages to us within 5 days from the date that the delivery took place.Photographs Of Broken Items May Be Required Complete 3D will only replace or refund broken items delivered if the above conditions have been adhered to.
All Items Received Must Be Checked Upon Delivery
If you suspect breakages within your shipment, you MUST sign for the delivery as Damaged.
If you DO NOT sign for the delivery as damaged, and breakages are discovered upon closer inspection, you MUST report the exact amount of damages to us before the end of business on the day that the delivery takes place. Call us on: 020 8543 9223 or email us on info@complete3d.co.uk
PLEASE NOTE: Any broken items reported after the day of delivery CANNOT be replaced or refunded. – If you DO sign for the delivery as damaged, you MUST report the exact amount of damages to us within 5 days from the date that the delivery took place.Photographs Of Broken Items May Be Required Complete 3D will only replace or refund broken items delivered if the above conditions have been adhered to.
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